Cold Brew and Iced Coffee - Great Winter Drinks!

Posted by Julie on 11/22/19 10:47 AM

Cold brew coffee and iced coffee are the superstar summer drinks in coffeehouses around the world — but they don't disappear in the winter. A Dunkin Donuts poll showed that 56% of folks believe it's never too cold for an iced coffee. Maybe they just wear gloves?

Still, some are torn between the two brewing methods. Here we’ll break down the differences between cold brew and iced coffee:

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Topics: Barista Skills, Customer Satisfaction



Coffee Shop Ambiance Part I: Furniture

Posted by Julie on 8/20/19 11:55 AM

At your restaurant or café, you have free rein to appeal to the senses of your customers. The quality of your food and drinks and the smells coming from the kitchen are obvious selling points. But when a customer first enters and looks around, your ambience—or design and decor—can determine if they stay or go, or come back a second time.

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Topics: Business Savvy, Customer Satisfaction



The Daily Office Crowd, Part II: What’s Your Wi-Fi Policy?

Posted by Julie on 5/13/19 12:19 PM

There's no question that laptop users are increasingly soaking up wireless connections and electrical outlets at coffee shops around the world, along with their lattes. Their presence creates a challenge for owners who want to have a wi-fi policy that maintains a welcoming atmosphere but also want to encourage the necessary customer turnover for a profitable business.

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Topics: Customer Satisfaction, Fresh Ideas, Expert Advice



The Daily Office Crowd, Part 1: Why Coffee Shops Are Great for Productivity

Posted by Julie on 4/30/19 12:23 PM

In today’s corporate environment, career-minded go getters are chasing productivity and creativity as much as they seek healthy salaries and competitive benefits. The hardest of these to maintain are creativity and productivity, and the surprising solution can be spending time away from coworkers at relatively noisy public places.

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Topics: Business Savvy, Customer Satisfaction



Your Café or Restaurant Menu, Part II: Menu Design

Posted by on 1/9/19 7:27 AM

Not unlike your clothes, your menu design says a lot about you. Are you clean and polished and easy to read, or disheveled and a bit confused? Keep the following guidelines in mind when creating your menu and you’ll be sure to make a positive first impression:

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Topics: Business Savvy, Customer Satisfaction



Your Café or Restaurant Menu, Part I: When, Why and How to Update It

Posted by on 12/31/18 9:15 AM

A good restaurant menu will encourage customers to dive into your offerings. They should be able to rely on popular go-to items and new favorites—with a fair amount of flexibility mixed in, so they know what to expect. But your menu should not be set in stone (read: do not laminate). The big reasons for keeping it loose: fluctuating food costs, spoilage and passing trends.

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Topics: Business Savvy, Customer Satisfaction



Is Your Outdoor Seating Area Ready For Summer?

Posted by Julie on 5/22/18 12:14 AM

The latest research by VSAG (Vucurevich Simons Advisory Group) shows that adding outdoor seating to your restaurant or coffeehouse can increase gross profits by up to 65%.

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Topics: Business Savvy, Customer Satisfaction, Restaurant Staff Management