Cold Brew and Iced Coffee - Great Winter Drinks!

Posted by Julie on 11/22/19 10:47 AM

Cold brew coffee and iced coffee are the superstar summer drinks in coffeehouses around the world — but they don't disappear in the winter. A Dunkin Donuts poll showed that 56% of folks believe it's never too cold for an iced coffee. Maybe they just wear gloves?

Still, some are torn between the two brewing methods. Here we’ll break down the differences between cold brew and iced coffee:

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Topics: Barista Skills, Customer Satisfaction



Is Fresh Coffee Always Best?

Posted by Julie on 12/21/18 3:18 PM

Check out this great video on coffee freshness from coffee expert Chris Baca. It breaks down several key things that affect freshness, and how to harness them:

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Topics: Barista Skills, Fresh Ideas



Espresso Tamping Technique: Do It Like a Pro

Posted by Julie on 8/31/18 10:44 AM

If you want to expertly extract espresso, you’ll need to pack the perfect puck.

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Topics: Barista Skills



Perfect Espresso Should Not Be a Shot in the Dark

Posted by Julie on 2/9/18 6:10 AM

Pouring the perfect shot of espresso is within every barista's reach. Beyond the basics of pulling a shot, they need to know how to evaluate its appearance, smell and taste.

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Topics: Barista Skills



Body Language Should Be Part of Your Customer Service Training

Posted by Julie on 2/3/18 4:42 PM

Body language speaks louder than words.

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Topics: Barista Skills, Customer Satisfaction



How Good Is Your Customer Service?

Posted by Julie on 1/2/18 5:48 PM

Take a walk in your customers’ shoes to find out if your customer service needs improvement.

Be honest—when was the last time you met and chatted with one of your customers? If your answer is, “not lately,” you’re in the majority. But you’re also at risk of not knowing what customers experience when they frequent your café or restaurant—and not knowing what needs improvement will likely lead to a loss of business.

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Topics: Barista Skills, Customer Satisfaction, Restaurant Staff Management



The Importance of Milk in Espresso Based Drinks—and The Science Behind It

Posted by Matt on 11/29/17 11:37 AM

At Intermix Beverage and at countless coffee shops across the country, particular attention is paid to the quality and flavor of the coffee that goes into our lattes, cappuccinos and other espresso drinks. But the milk in espresso based drinks is an equally vital component.

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Topics: Barista Skills